Privacy Policy

Bilbrey Property Management LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information when you visit our website at bilbreypropertymanagement.com, contact us by phone, apply to rent a property we manage, or otherwise interact with our business.

Information We Collect

We collect information you provide to us directly, including:

• Contact information (name, mailing address, email address, telephone number)
• Rental application information (employment, income, rental history, references, government-issued identification, Social Security number for credit and background checks)
• Tenant account information (lease details, payment information, maintenance requests, communications with our team)
• Information you provide when calling our main business line, including any details captured by our AI-powered phone receptionist for the purpose of routing your call or creating a service ticket
• Vendor and contractor information (business name, contact details, services provided, invoices)

We also collect limited information automatically when you visit our website, including IP address, browser type, pages viewed, and the date and time of your visit, through standard web server logs and cookies.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services you request
• Process rental applications, conduct tenant screening, and manage lease agreements
• Operate and maintain the properties we manage
• Communicate with current tenants about their tenancy, including rent, maintenance, lease renewals, and community notices
• Comply with legal obligations, including reporting requirements and responding to lawful requests from government agencies
• Improve our services and website
• Detect, prevent, and respond to fraud, security incidents, or other harmful activity

How We Share Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

• With service providers who perform services on our behalf (such as background check providers, payment processors, software vendors, insurance carriers, attorneys, and accountants), subject to confidentiality obligations
• With third parties when required by law, court order, or legal process, or when necessary to protect the rights, property, or safety of Bilbrey Property Management LLC, our tenants, or others
• With property owners, contractors, and vendors as necessary to manage properties and resolve maintenance or operational issues
• In connection with the sale, merger, or other transfer of all or part of our business

SMS Messaging Terms

Bilbrey Property Management LLC operates an automated phone receptionist system that may send SMS text messages to authorized internal recipients (the owners and operators of our company) for operational purposes including property emergency notifications, after-hours lockout alerts, and government agency contact notifications.

Message frequency varies based on operational events and is typically fewer than thirty messages per month. Message and data rates may apply. Mobile phone numbers used for SMS messaging are used solely for internal operational notifications and will not be shared with third parties or affiliates for marketing or promotional purposes under any circumstances.

Authorized recipients may opt out of receiving SMS messages at any time by replying STOP to any message. Recipients may reply HELP for assistance. For questions about our SMS practices, contact us at support@bilbreypropertymanagement.com.

We do not send unsolicited marketing or promotional SMS messages to tenants, applicants, vendors, or members of the general public.

Data Retention

We retain your personal information for as long as necessary to provide the services you have requested, comply with our legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary by record type and applicable law. When information is no longer needed, we securely delete or destroy it.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your state of residence, you may have rights regarding your personal information, including the right to access, correct, or delete the information we hold about you, and the right to opt out of certain processing. To exercise any of these rights, please contact us at support@bilbreypropertymanagement.com.

Children's Privacy

Our services are not directed to children under thirteen years of age, and we do not knowingly collect personal information from children under thirteen. If we become aware that we have inadvertently collected such information, we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.